Terms, cancellation & privacy

Terms & conditions

The operator. Moreba Tours & Transfers, 7 Earls Court, 11th Avenue, Alexandra, Johannesburg. Operating since 2006. Cell +27 82 506 8885, info@morebatours.co.za.

Bookings. All bookings are requests, not confirmed reservations, until we confirm availability and price — normally within one working day. Online requests need at least 3 days’ notice; for sooner departures, WhatsApp or call us directly. Every booking gets a reference number by email.

Prices. All prices are quoted in South African Rand, per person, unless stated otherwise. The price confirmed at booking is the price honoured.

Payment. Card payment online is coming soon. For now: EFT, card on collection, or cash, arranged with our office once your booking is confirmed.

What’s included. Entrance and conservation fees are excluded unless a tour page states otherwise. Meals are excluded unless stated.

Liability. We take reasonable care in selecting vehicles, drivers and destinations, but tours involve travel and, for safari tours, wildlife viewing in a natural environment, which carries inherent risk. Moreba Tours is not liable for injury, loss or damage arising from circumstances outside our reasonable control — weather, road conditions, third-party venues, or wildlife behaviour. Guests take part in all activities at their own risk and are encouraged to hold their own travel insurance.

Governing law. These terms are governed by the laws of South Africa.

Cancellation policy

Day & half-day tours (Pilanesberg, Sun City & Pilanesberg, Lion & Safari Park, Soweto & Apartheid Museum, the full-day Johannesburg combo, Pretoria, Lesedi, and Cradle of Humankind):

Cancelled 24 hours or more before departure: 50% refund. Cancelled less than 24 hours before departure, or a no-show: no refund.

Kruger National Park Safari (overnight, accommodation paid in advance on your behalf): a 50% deposit confirms your booking. Cancelled 30 days or more before departure: deposit refunded in full. 14–29 days before: 50% of the total tour price forfeited. Less than 14 days before, or a no-show: 100% forfeited.

If Moreba Tours has to cancel a tour — weather, safety, a vehicle issue — you always get a full refund or a free date change, your choice.

To cancel or change a booking, quote your reference number by WhatsApp, phone or email — the same channels used to book.

Privacy policy (POPIA)

This explains what personal information Moreba Tours collects through this website, why, and your rights over it, under South Africa’s Protection of Personal Information Act.

What we collect. When you submit a booking request, we collect your name, email, phone/WhatsApp number, the tour or transfer you’re asking about, your preferred date, guest count, pickup address or hotel, and any message you add.

Why. Solely to process and confirm your booking, contact you about it, and respond to your enquiry. We don’t use it for marketing without your separate consent, and we never sell it.

Who we share it with. Only Moreba Tours’ own office and StepEdge, who operates this website and booking system on our behalf. No one else.

How long we keep it. As long as reasonably needed to deliver your tour, and for basic business record-keeping afterward.

Cookies & analytics. Google Analytics is used to understand site traffic and uses cookies; you can opt out via your browser settings. Our own visit tracking (page views, WhatsApp clicks, form submissions) does not use cookies — your IP address is one-way hashed before it’s stored, so it can’t identify you or follow you across visits.

Security. The booking form is protected against spam and automated submission. No payment card details are collected or stored on this site.

Your rights. You can ask what we hold about you, request a correction or deletion, object to how it’s used, and lodge a complaint with South Africa’s Information Regulator (inforegulator.org.za). Contact info@morebatours.co.za for any of this.